Shipments within Sweden

For orders shipped within Sweden, we use PostNord to handle the delivery.

International Shipments

For international shipments, we initially use PostNord to handle the package while it is within Sweden. Once the package arrives in the destination country, it is typically handed over to the local postal service for final delivery.

Once your order is packaged and ready for shipment, you will receive a delivery confirmation email. This email will contain your tracking number, allowing you to monitor the progress of your delivery.

Yes, the shipping address can be changed as long as your order has not been fulfilled yet. Please email us at support@alvazessentials.com with your order number and the updated address, and we will assist you

We offer a 14-day return policy. You have 14 days from the date you received the item to request a return.

To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused and in its original packaging

Please contact us at support@alvazessentials.com to initiate a return

The fastest way to get the item you want is to return the original item and, once your return is accepted, place a new order for the desired item. To start a return, please contact us at support@alvazessentials.com.

Yes, it is possible to make changes if your order has not yet been fulfilled. Please email us with your order number and details about the exchange, support@alvazessentials.com